Refund Policy

The trial

Confirming the account email starts a 7 day trial. That trial is not billed. Reports close when the trial ends unless a paid plan is active. Profile, password, the knowledge base, and the upgrade page stay open.

Paid plans

Starter, Growth, and Business are charged through Razorpay. The amount is the price for the plan and pageview tier on the pricing page. Yearly billing is the monthly price multiplied by the yearly month count shown there, which is 10 unless that count is changed. We store the payment status and the Razorpay reference. We do not store the card number. Enterprise is arranged from the contact form and is not charged in checkout.

Asking for a refund

You can ask for a refund of the first payment within 7 days of that charge. Use the contact form and choose Billing, or write to support@webtracknext.com. Include the account email and the payment date.

If we agree, we ask Razorpay to return the charge to the same payment method. The paid plan ends when the refund is accepted. How long the money takes to appear depends on Razorpay and the bank.

What is not refunded

A renewal, or a first payment older than 7 days, is not refunded for time that has already started. An empty report is not a reason for a refund when the tracking script was not installed, the browser blocked it, or the site had no visits. Changing the pageview tier or the billing period does not by itself refund the charge already taken.